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TECHNICAL SKILLS
Networks: Microsoft Windows 2000
Operating Systems: Win 9x/NT/2000/XP
Email Systems: Exchange 5.0/2000
Document Management: Worldox 2002
Digital Phone Systems: Inter-Tel Axxess 7.0
Web/Internet: HTML 4.0/Javascript/ftp FrontPage 2002/2003
Graphics: Photoshop 7.0
Hardware: Netopia/Speedstream/Flowpoint Routers Dell PowerEdge Servers Dell Optiplex Workstations Dell Latitude Laptops Hewlett Packard Procurve Managed Switches Hewlett Packard LaserJet Printers Hewlett Packard JetDirect devices
PROFESSIONAL EXPERIENCE
CHARLES A. FLINTON, PH.D.
August 2007 to present
WALTHER SOLUTIONS, INC. November 2004 to July 2005 Trainer/Customer Service Representative – Answered support calls and emails for small specialty software firm. Did software troubleshooting via WebEx. Conducted software training via WebEx and created all course materials. Edited 50-page admin manual and 80-page user manual for database software. Wrote and mailed out monthly electronic newsletter. Wrote knowledge base articles for company website and updated support section.
HASSARD BONNINGTON LLP September 2000 to October 2004 Manager of Information Systems - Provided network support and coordinated training for 80-person law office. Responsibilities included assessment of technology needs for entire firm, management of enterprise-level IT projects, i.e., replacing all servers and desktop computers with Dell machines. Regular job duties included supervising and training full-time assistant, training staff and attorneys in Microsoft Office applications, and updating website and intranet with FrontPage 2002.
REMAIN.COM TECHNICAL SUPPORT August 1999 to May 2000 Senior Technical Support Specialist - worked for startup providing on-site training and technical support for small businesses, home offices and individuals in the private sector. Experienced with Mac OS 7.5.3 through 9.x, Windows 9x, NT Workstation 4.0 and Exchange Server 5.5. Reset motherboard jumpers and installed PCI cards, CD drives, hard drives and power supplies. Helped administrate NT Network and provided training in all Microsoft Office applications. Excelled at training and troubleshooting.
THE ASIA FOUNDATION March 1997 to August 1999 Network Administrator - provided training and hardware/software support for 65 users on Windows NT Workstation and Novell NetWare. Performed general network tasks using DOS and NetAdmin utilities. Coordinated all training. Conducted onsite classes and created course materials.
PROFESSIONAL QUALITIES
PERSONAL
Prolific published writer and poet/singer/performer. Love to travel; enjoy hiking and camping. Voracious reader. Have great sense of humor and love to laugh.
EDUCATION
Technical Training (New Horizons/SkillPath)
Web Languages - HTML 4.0/JavaScript Graphics - Adobe PhotoShop 7.0/Corel PhotoPaint 8.0 Hardware - IBM/PC Hardware Troubleshooting/Advanced Troubleshooting
College
Bachelor of Arts Degree in English, Graduated Magna Cum Laude, SUNY at Buffalo |